Guides and journal
Health library
A symptom has been on your mind, and the appointment may be the first time you say it out loud. These guides help you prepare the timeline, the medicines and the questions, and they say when to call 999 or NHS 111 instead.

82 guides
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Search by symptom or topic, or narrow the list by category.
82 guides
- Adult acne and recurring spotsSkin
Explore the pattern of breakouts, previous treatment and the physical and emotional impact of a persistent skin concern.
- Alcohol concerns and finding supportMental wellbeing
Discuss drinking patterns, dependence concerns and suitable support, with particular care around the risks of alcohol withdrawal.
- Anaemia and nutritional deficiency questionsEveryday health
Understand an abnormal blood result and why finding the cause matters alongside addressing the deficiency.
- Anxiety and panicMental wellbeing
Discuss worry, frightening episodes and avoidance, including how symptoms affect daily life and when physical symptoms need urgent assessment.
- Asthma and COPD review questionsBreathing and infections
Discuss an established breathing condition, changes from your usual pattern and the information needed for a safe review.
- Attention difficulties and ADHD questionsMental wellbeing
Discuss attention, organisation and everyday difficulties, with clear boundaries between initial advice and a specialist ADHD assessment.
- Autism questions and individual support needsMental wellbeing
Explore communication, sensory and everyday support needs, and understand the difference between a conversation and a formal autism assessment.
- Back and neck painMuscles and joints
Discuss pain, movement and effects on daily activity, while recognising symptoms that require examination or urgent assessment.
- Bladder symptoms and leakageUrinary health
Talk about urgency, leakage or difficulty emptying the bladder and the assessment that may help.
- Bloating, IBS and food-related symptomsDigestive health
Explore a recurring digestive pattern without assuming that every change is IBS or a food intolerance.
- Blood pressure questionsHeart health
Understand a reading, discuss an existing monitoring plan and decide whether further checks are needed.
- Bone health and osteoporosis questionsMuscles and joints
Review concerns about bone strength, previous fractures and prevention, including whether a formal fracture-risk assessment may be appropriate.
- Breast pain, lumps and other changesWomen’s health
Understand why a new breast change needs assessment and what a telephone conversation can help clarify before examination.
- Breathlessness and changes in breathingBreathing and infections
Understand why a change in breathing needs assessment and how to describe it clearly when seeking help.
- Changing moles and persistent skin marksSkin
Understand why a changing or persistent skin lesion needs visual examination and how to prepare for that assessment.
- Cholesterol and heart healthHeart health
Put a cholesterol result in context and explore the questions that matter for your longer-term heart health.
- Constipation and changes in bowel habitDigestive health
Explain what has changed from your normal bowel pattern and understand when symptoms need examination or further investigation.
- Contraception choices and reviewsWomen’s health
Explore contraception questions, changes in bleeding and the information needed to assess whether a method is suitable.
- Coughs, colds and chest symptomsBreathing and infections
Review a respiratory illness, its course and the symptoms that call for examination rather than waiting at home.
- Diabetes questions and reviewHormones and metabolism
Discuss a diagnosis or monitoring plan while recognising symptoms that require prompt testing or urgent care.
- Diarrhoea, vomiting and hydrationDigestive health
Assess how an illness is affecting drinking and daily function, and recognise when home care is no longer enough.
- Dizziness and vertigoEveryday health
Describe spinning, faintness or imbalance clearly and identify when an examination is needed.
- Ear discomfort and hearing changesEars, eyes and throat
Discuss ear symptoms and recognise hearing changes that require prompt assessment instead of waiting for a routine appointment.
- Eczema and dry, itchy skinSkin
Discuss a changing skin problem, the effect on everyday life and whether a closer examination is needed.
- Epilepsy questions and ongoing careNerves and memory
Prepare questions about established epilepsy and changes in seizures, while recognising when an event needs urgent or emergency assessment.
- Erection difficulties, libido and hormone questionsMen’s health
Discuss changes in sexual function, energy or desire without assuming that a hormone problem explains every symptom.
- Fear of flyingTravel confidence
A conversation with a doctor about flight anxiety, practical coping strategies and the support that fits your situation.
- Fever and feeling generally unwellBreathing and infections
Consider the course of an illness and the warning signs that mean you should seek urgent help.
- Fit notes and health at workTests, reports and ongoing care
Discuss how a health problem affects work, what support may help and whether the available evidence supports a fit note.
- Food reactions, allergy and intolerance questionsAllergies
Review the pattern of a suspected food reaction and distinguish assessment questions from an emergency allergic reaction.
- Gout questions and painful joint flaresMuscles and joints
Discuss suspected or established gout, recurring flares and why a newly hot, swollen joint may need prompt physical assessment.
- Grief and bereavementMental wellbeing
Find space to discuss grief, changes in everyday life and when additional emotional or clinical support may be useful.
- Hair loss and scalp symptomsSkin
Explore changes in shedding, hair growth or scalp comfort and identify what information could guide a further assessment.
- Hay fever and seasonal allergiesAllergies
Make sense of recurring seasonal symptoms, what you have already tried, and when you need a different kind of assessment.
- Heavy, painful or irregular periodsWomen’s health
Discuss changes to your periods, their effect on daily life and whether an examination or further checks are needed.
- Indigestion and heartburnDigestive health
Talk through recurring digestive discomfort, its timing and the symptoms that need investigation instead of a routine video call.
- Inflammatory bowel disease questionsDigestive health
Discuss symptoms or an established diagnosis while preserving the role of specialist assessment and monitoring.
- Itchy skin and new rashesSkin
Review a rash or persistent itching, identify warning signs and understand when the skin needs to be examined.
- Joint pain, swelling and stiffnessMuscles and joints
Clarify the pattern of joint symptoms and their effect on activity, including when a hot, swollen or injured joint needs urgent care.
- Kidney stone questions and follow-upUrinary health
Understand an existing stone diagnosis or seek the right assessment for symptoms that might suggest a stone.
- Liver results and gallbladder questionsDigestive health
Understand an existing result or diagnosis and recognise symptoms that need urgent examination.
- Living with persistent painMuscles and joints
Discuss the wider effects of ongoing pain, your priorities and whether a changed pattern needs further physical assessment.
- Low mood and loss of interestMental wellbeing
Talk about changes in mood, motivation and everyday functioning, including safety concerns and whether a fuller assessment may help.
- Medical letters and report requestsTests, reports and ongoing care
Clarify the purpose of a requested letter, the evidence needed and whether the doctor can provide an appropriate factual opinion.
- Medicine reviews and repeat prescription questionsTests, reports and ongoing care
Discuss how your current medicines fit your care, questions about their use and whether further checks are needed.
- Memory and concentration changesNerves and memory
Discuss gradual changes in remembering, thinking or organising daily life, with clear separation from sudden confusion requiring emergency care.
- Menopause and perimenopause questionsWomen’s health
Discuss changes in symptoms, their effect on daily life and which questions or investigations need a more individual assessment.
- Mouth ulcers and persistent mouth changesEars, eyes and throat
Discuss recurring ulcers and recognise a mouth change that needs an examination by a dentist or doctor.
- Numbness, tingling and altered sensationNerves and memory
Describe where sensation has changed, the pattern over time and whether weakness or sudden neurological symptoms need urgent assessment.
- Obsessions, compulsions and OCD concernsMental wellbeing
Discuss intrusive thoughts, rituals and their effect on life, including when specialist assessment or urgent support is needed.
- Palpitations and a noticeable heartbeatHeart health
Describe an unusual heartbeat and understand when a rhythm recording or urgent assessment is needed.
- PCOS and hormone-related symptomsWomen’s health
Discuss irregular periods, skin or hair changes and questions about an existing PCOS diagnosis or further assessment.
- Pelvic pain and recurring lower abdominal painWomen’s health
Describe pelvic pain clearly, recognise urgent changes and understand why examination or testing may be necessary.
- Persistent tiredness and fatigueEveryday health
Explore a change in energy, its impact and the information needed before choosing investigations or support.
- PIP medical evidence and consultationsMedical evidence
Understand what factual clinical evidence can explain about daily living and mobility, and the limits of a remote consultation.
- Planning to stop smokingMental wellbeing
Explore reasons for stopping, previous attempts and practical support that can help you plan a change suited to your circumstances.
- Possible fungal skin and nail problemsSkin
Discuss a persistent rash or nail change and understand when a skin examination or sample can clarify the cause.
- Possible urinary infectionUrinary health
Discuss urinary symptoms while checking whether testing or urgent in-person care is needed.
- Preparing for pregnancy and fertility questionsWomen’s health
Review pre-pregnancy questions, existing health conditions and the next steps when conception is taking longer than expected.
- Prostate symptoms and PSA questionsMen’s health
Review urinary changes or a PSA result, including what further assessment may be needed and what a test cannot establish.
- Psoriasis and associated joint symptomsSkin
Discuss an established psoriasis diagnosis, the effect of a flare and joint symptoms that need separate assessment.
- Rectal bleeding and blood in stoolDigestive health
Seek the right assessment for bleeding, with clear distinctions between routine, urgent and emergency care.
- Recurring headachesEveryday health
Describe a recurring pattern, identify what has changed and understand when a headache needs urgent or in-person assessment.
- Red, irritated or uncomfortable eyesEars, eyes and throat
Recognise eye symptoms that need urgent assessment and understand why a telephone description cannot replace an eye examination.
- Referrals and ongoing careTests, reports and ongoing care
Understand why another opinion may help, how to prepare for specialist review and how different parts of your care fit together.
- Screening and preventive health questionsTravel and prevention
Understand the purpose, possible benefits and limits of screening before deciding which questions or checks are relevant to you.
- Sexual health symptoms and testing questionsSexual health
Discuss symptoms, possible exposure and testing questions, with clear limits to what a telephone consultation can establish.
- Sinus symptoms and sore throatsEars, eyes and throat
Review the course of a sore throat or sinus illness and recognise when breathing, swallowing or worsening symptoms need urgent care.
- Sleep problems and insomniaMental wellbeing
Make space to discuss sleep, daytime functioning and possible next steps without assuming that a medicine is the answer.
- Snoring and possible sleep apnoeaBreathing and infections
Discuss snoring, observed breathing pauses and daytime sleepiness, including when a formal sleep assessment may be needed.
- Sports injuries and returning to activityMuscles and joints
Discuss a training-related injury, current function and the need for examination before deciding how to return to activity.
- Stress and feeling burnt outMental wellbeing
Make sense of exhaustion, pressure and changes in coping, with space to discuss practical circumstances and other possible health concerns.
- Testicular pain, lumps and swellingMen’s health
Recognise when testicular symptoms need immediate help and why a new lump or swelling requires an examination.
- Thyroid symptoms and blood test questionsHormones and metabolism
Explore symptoms or an established thyroid condition with attention to test results and continuing monitoring.
- Trauma-related symptoms and PTSD concernsMental wellbeing
Discuss the effects of distressing experiences, the support you need now and whether specialist assessment would be appropriate.
- Travel health and vaccination questionsTravel and prevention
Prepare for travel with questions about your itinerary, existing health needs and the advice or vaccination assessment you may need.
- Tremor and shakingNerves and memory
Discuss involuntary shaking, its effect on everyday tasks and why observation or a neurological examination may be needed.
- Understanding blood tests and scan reportsTests, reports and ongoing care
Bring your results into context: what was checked, what the report means and which questions to take back to the team looking after you.
- Unexplained weight changesEveryday health
Review weight loss or gain that was not intended and consider whether examination or tests are needed.
- Vaginal discomfort and discharge changesWomen’s health
Discuss itching, soreness or altered discharge and understand when examination, swabs or sexual health testing are needed.
- Weight and health conversationsHormones and metabolism
Discuss your health goals, previous approaches and the support that may help without judgement or pressure.
- Wounds and possible skin infectionSkin
Identify when a wound or hot, painful skin needs prompt examination rather than waiting for a routine telephone review.
Journal
Before and after a consultation
- A little preparation, a better conversation
How to prepare for a video consultation, from a useful symptom timeline to a private space and the questions you want answered.
- When a video consultation needs an in-person next step
What an online assessment can contribute, why an examination may still matter and how to leave with a clear plan.
- Understanding the plan after your consultation
The questions that help turn a useful conversation into a clear plan for advice, treatment, investigations or follow-up.
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The fee is shown before you pay. If you are not sure which suits you, call 020 8882 8088.
