Privacy policy.

Clinique Alpa Privacy Notice

Clinique Alpa takes your privacy rights seriously. We respect the privacy of all individuals we deal with, including our website visitors, patients who use our medical services, suppliers, enquirers and anyone else we encounter in our business.

This Policy sets out information about how we use, store and transfer personal data which we receive through our website https://www.cliniquealpa.co.uk (the Site or our website) or any other means. We act as a Data Controller in relation to any personal data you provide to us, which means we will only process and share your data in line with the requirements of the applicable data protection laws and we will take all necessary steps to ensure that those with whom we legitimately share your data are equally robust in their approach to data protection.

We or us means Clinique Alpa, located at 466 Green Lanes, London N13 5PA.

Summary

• We will normally receive your personal information directly from you but sometimes, we may receive information about you from third parties such as your employer or your GP or other physician;
• We will only use any personal data provided by you to provide you with information about our services, to provide healthcare or for the purpose of administration of our business and the services we offer which will include keeping appropriate records and meeting our legal obligations;
• We will only provide your personal data to third parties at your specific request or for our lawful business purposes or as required by law. We will not share your data with third party advertisers;
• We will store all personal data securely for the periods specified by data protection and other applicable laws;
• You have legal rights in relation to your personal data which you can exercise on request;
• You can contact us to enquire about any of the contents of this Privacy Notice (see contact details below).

1Personal Data we Collect

1.1 We may process data about your use of our Website (usage data), which we obtain through our analytics tracking systems.

1.2 We may process information contained in or relating to any enquiry or communication that you send to us or that we send to you (correspondence data).

1.3 We may process the registration data (registration data) you provide to us in setting up your registration with us as a patient.

1.4 We may process information provided by you to us, or created by us in the course of providing you with clinical services and treatment (health data).

1.5 We may collect or process your payment details when you make payments.

1.6 We may receive personal data relating to your dependents, carers, next of kin or employers (family data).

1.7 If we have some other commercial relationship with you or with your employer, we may handle partner data.

1.8 We may process information relating to visitors to our premises (visitor data).

2Our purposes and legal bases of processing

We process your personal data for various purposes, including:

• To provide healthcare services
• To communicate with you
• To manage our business operations
• To comply with legal and regulatory obligations

The legal bases for our processing include:

• Performance of a contract with you
• Our legitimate interests
• Compliance with legal obligations
• Your consent, where required

3Sharing your personal data with others

We may share your personal data with:

• Our advisors and service providers
• Third parties designated by you
• Regulatory bodies and government agencies
• Other healthcare providers involved in your care
• Google Maps Platform (Google Ireland Limited), which receives the postcode and address you enter into the home visit price check so that driving time from our clinic can be estimated

When you use the home visit price check, the postcode and address you enter are sent to Google Maps Platform (Google Ireland Limited) to estimate driving time from our clinic. We do not send your name or any medical information with it. We keep your address for 90 days after your appointment date and then delete it; the price record is kept without your address.

4Data security

We have implemented appropriate security measures to protect your personal data.

5Retaining and deleting personal data

We retain personal data only for as long as necessary for the relevant purposes set out in this Policy and in accordance with legal requirements.

6Your rights

You have various rights under data protection law, including rights to access, rectify, erase, restrict processing, and object to processing of your personal data.

Data Security Details

• Clinique Alpa has implemented a variety of security measures to protect your personal data. These measures include industry-standard encryption to safeguard data during transmission, access controls to limit access to authorized personnel only, and secure storage systems to prevent unauthorized access.

Retention Periods

• We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, and in accordance with legal requirements. Specific retention periods include:
  • Health Data: Retained for at least ten years following the last treatment date.
  • Correspondence Data: Retained for three years after the last communication.
  • Registration Data: Retained for as long as you remain a registered patient and for ten years thereafter.

International Data Transfers

• In cases where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect the data. These safeguards include standard contractual clauses approved by the European Commission and adequacy decisions.

Consent for Sensitive Data

• For the processing of health data and other sensitive personal data, we obtain explicit consent from you where required by law. This consent will be collected in a clear and transparent manner, ensuring that you are fully informed of the purposes for which your data is being processed.

Exercising Your Rights

• You have the right to access, rectify, erase, restrict the processing of, and object to the processing of your personal data. To exercise any of these rights, please contact us via email at drparmar@cliniquealpa.co.uk or by post at Clinique Alpa, 466 Green Lanes, London N13 5PA. We will respond to your request within one month.

7Cookies

Our website and online booking work without cookies. While you book, your browser keeps a temporary booking key in its session storage so the booking can finish; it is deleted when you close the tab.

With your permission, we use cookies from Google (Google Ireland Limited), through Google Tag Manager, Google Ads and Google Analytics, to see which of our adverts lead to bookings and how this website is used. We ask the first time you visit, with Accept all and Reject all. These cookies are only set if you accept:

• Google Ads (_gcl_au, _gcl_aw, _gcl_gb): which advert brought you here, kept for up to 90 days;
• Google Analytics (_ga and _ga_ followed by an identifier): how the website is used, kept for up to 2 years.

We remember your answer for 6 months in a cookie called ca_ads_consent, which covers cliniquealpa.co.uk and our booking pages at book.cliniquealpa.co.uk. If you reject, no advertising or analytics cookies are set or read, and any that were set earlier are deleted. Google's tags may still send Google a limited signal without cookies, such as that a page was viewed or a booking was paid, which Google uses to estimate how its adverts perform.

If you arrive from a Google advert, the advert reference in the link you followed is kept with your booking so we can see which adverts lead to bookings. When a booking is paid, we tell Google Ads the booking reference, the amount paid and the currency. We never send Google your name, contact details, address or any health information.

You can change your mind at any time with the Cookie settings button at the bottom of every page.

A Meta pixel is not loaded yet. When a pixel identifier is supplied, it will load only after you accept marketing cookies. It will not load on health library pages, and it will not receive symptoms, condition names or the address of a health library guide.

8Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Please check our website periodically for any updates.

9Contact Us

If you have any questions about this Privacy Notice or our data practices, please contact us at:

Last updated: 29^th September 2026

See also our terms and conditions, our complaints procedure and how to contact the clinic.