Clinique Alpa Privacy Notice
Clinique Alpa takes your privacy rights seriously. We respect the privacy of all individuals we deal with, including our website visitors, patients who use our medical services, suppliers, enquirers and anyone else we encounter in our business.
This Policy sets out information about how we use, store and transfer personal data which we receive through our website https://www.cliniquealpa.co.uk (the Site or our website) or any other means. We act as a Data Controller in relation to any personal data you provide to us, which means we will only process and share your data in line with the requirements of the applicable data protection laws and we will take all necessary steps to ensure that those with whom we legitimately share your data are equally robust in their approach to data protection.
We or us means Clinique Alpa, located at 466 Green Lanes, London N13 5PA.
Summary
- We will normally receive your personal information directly from you but sometimes, we may receive information about you from third parties such as your employer or your GP or other physician;
- We will only use any personal data provided by you to provide you with information about our services, to provide healthcare or for the purpose of administration of our business and the services we offer which will include keeping appropriate records and meeting our legal obligations;
- We will only provide your personal data to third parties at your specific request or for our lawful business purposes or as required by law. We will not share your data with third party advertisers;
- We will store all personal data securely for the periods specified by data protection and other applicable laws;
- You have legal rights in relation to your personal data which you can exercise on request;
- You can contact us to enquire about any of the contents of this Privacy Notice (see contact details below).
- Personal Data we Collect
1.1 We may process data about your use of our Website (usage data), which we obtain through our analytics tracking systems.
1.2 We may process information contained in or relating to any enquiry or communication that you send to us or that we send to you (correspondence data).
1.3 We may process the registration data (registration data) you provide to us in setting up your registration with us as a patient.
1.4 We may process information provided by you to us, or created by us in the course of providing you with clinical services and treatment (health data).
1.5 We may collect or process your payment details when you make payments.
1.6 We may receive personal data relating to your dependents, carers, next of kin or employers (family data).
1.7 If we have some other commercial relationship with you or with your employer, we may handle partner data.
1.8 We may process information relating to visitors to our premises (visitor data).
- Our purposes and legal bases of processing
We process your personal data for various purposes, including:
- To provide healthcare services
- To communicate with you
- To manage our business operations
- To comply with legal and regulatory obligations
The legal bases for our processing include:
- Performance of a contract with you
- Our legitimate interests
- Compliance with legal obligations
- Your consent, where required
- Sharing your personal data with others
We may share your personal data with:
- Our advisors and service providers
- Third parties designated by you
- Regulatory bodies and government agencies
- Other healthcare providers involved in your care
- Data security
We have implemented appropriate security measures to protect your personal data.
- Retaining and deleting personal data
We retain personal data only for as long as necessary for the relevant purposes set out in this Policy and in accordance with legal requirements.
- Your rights
You have various rights under data protection law, including rights to access, rectify, erase, restrict processing, and object to processing of your personal data.
Data Security Details:
- Clinique Alpa has implemented a variety of security measures to protect your personal data. These measures include industry-standard encryption to safeguard data during transmission, access controls to limit access to authorized personnel only, and secure storage systems to prevent unauthorized access.
Retention Periods:
- We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, and in accordance with legal requirements. Specific retention periods include:
- Health Data: Retained for at least ten years following the last treatment date.
- Correspondence Data: Retained for three years after the last communication.
- Registration Data: Retained for as long as you remain a registered patient and for ten years thereafter.
International Data Transfers:
- In cases where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect the data. These safeguards include standard contractual clauses approved by the European Commission and adequacy decisions.
Consent for Sensitive Data:
- For the processing of health data and other sensitive personal data, we obtain explicit consent from you where required by law. This consent will be collected in a clear and transparent manner, ensuring that you are fully informed of the purposes for which your data is being processed.
Exercising Your Rights:
- You have the right to access, rectify, erase, restrict the processing of, and object to the processing of your personal data. To exercise any of these rights, please contact us via email at drparmar@cliniquealpa.co.uk or by post at Clinique Alpa, 466 Green Lanes, London N13 5PA. We will respond to your request within one month.
- Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Please check our website periodically for any updates.
- Contact Us
If you have any questions about this Privacy Notice or our data practices, please contact us at:
Clinique Alpa
466 Green Lanes
London N13 5PA
Tel: 020 8882 8088
Last updated: 23rd July 2024